Sunday, April 28, 2013

Tenkara USA

Can't say enough good things about this company. Last time, when I (or was it Sasquatch?) broke the tip on the very first outing, they had a replacement in the mail the next day and I was back on the water in just a few days.

This time, I emailed them when I got home and got a reply from TJ (Many of you have met him at one of the fly shows) in less than two hours and on a Saturday. In four hours and forty-five minutes from the first email (there were a couple of discussion emails in between), the replacement order was made and the replacement part will be on it's way tomorrow. It probably would have gone out the same day, but it was Saturday after all.

These guys are great, their customer service is stellar, and jeez what else can I say.

Thanks TJ.


1 comment:

  1. Nice of you to give props when deserved. Too many people just like to bring up bad experiences.